Shipping & Returns
All orders are placed and fulfilled through our Etsy shop, so the shipping, cancellation and return terms shown on Etsy for each item are the ones that apply. Here is a quick overview.
Made to order
Every product is printed on demand after you order it, which means less waste and a piece made just for you. Production usually takes a few business days before your order ships. The estimated delivery date for your address is shown on each Etsy listing and at checkout.
Shipping
- Shipping options and costs are calculated by Etsy at checkout.
- You will receive tracking information through Etsy once your order ships.
- For US deliveries, import duties and fees are included in the checkout price as required by Etsy. Buyers outside the US may need to pay import duties, taxes or customs fees on delivery, and we are not responsible for customs delays.
Cancellations
Because items go into production quickly, cancellation requests must be sent through Etsy within 1 hour of purchase.
Returns, exchanges and problems with an order
Return and exchange eligibility is listed in the details of each Etsy item. If your order arrives damaged, defective, or is not what you ordered, message us on Etsy as soon as possible with a photo, and we will work with you to make it right. Purchases are also covered by Etsy Purchase Protection.
Questions
For order questions, the fastest way to reach us is Etsy Messages from your purchase page, or email orders@gemscreativecanvas.com. For anything else, email meghan@gemscreativecanvas.com.