Frequently asked questions

How do I order?

Pick a design here and tap "Buy on Etsy". You will land on that item in our Etsy shop, choose your size, color or option, and check out on Etsy like any other Etsy order.

Why do you sell through Etsy?

Etsy handles payment securely and protects every order with Etsy Purchase Protection. We never see or store your card details, and you can track your order and message us from your Etsy account.

Is my order protected?

Yes. If an eligible order does not arrive, arrives damaged, or is not as described, Etsy Purchase Protection covers you. We would also much rather fix it ourselves first - just message us with a photo.

How long does it take?

Every item is printed just for you after you order. Each Etsy listing shows the estimated delivery date for your address at checkout, and you will get tracking from Etsy when it ships.

What if something arrives damaged?

Message us on Etsy with a photo and we will make it right. One customer wrote: "The seller quickly responded and replaced two mugs that were damaged in shipping."

How do coupons work?

Tap "Shop with this code" on our Coupons page and Etsy applies the code for you, or enter the code at Etsy checkout. Etsy allows one coupon per order.

Can I cancel?

Because items go into production quickly, cancellations must be requested through Etsy within 1 hour of purchase.

Do you ship outside the US?

Shipping options and costs for your country are shown on each Etsy listing. Buyers outside the US may owe import duties or taxes on delivery.

How do I contact you?

For an existing order, Etsy Messages is fastest. You can also email orders@gemscreativecanvas.com for orders, or meghan@gemscreativecanvas.com for anything else.